Original topic:

DeX connection to PC wireless or cable

(Topic created on: 06-11-2021 02:19 PM)
1944 Views
highfeet
Active Level 1
Options
Galaxy S
Have not been able to connect my windows 10 computer to  DeX wireless or by cable. Purchased S21 specifically for this purpose. Going to return the phone. Very dissatisfied with this product and Samsung. 
10 Comments
Galaxy S
Can you describe how it is not working? Have you download the DeX software on your Windows 10?
highfeet
Active Level 1
Galaxy S
Think I have. Do you have an S21? Otherwise difficult to describe how it work on that phone.
0 Likes
Galaxy S
I have Note20 Ultra, similar.
0 Likes
highfeet
Active Level 1
Galaxy S
Dex app is incorporated in phone. When you click it suppose to project onto PC monitor. Called support and told to use cable. Of course Samsung uses C cable. So told could use A to C cable instead. Does not work. Paired phone downloaded Dex to Winows. No DeX. Just saw video on YouTube that suggests a different route. Will try that but do not think Samsung has an idea how to connect to a PC that is not one of their new Samsung laptops.
0 Likes
Galaxy S
Install the Dex for PC. Use USB-C cable connect to PC. Dex for PC will load.

https://www.samsung.com/ca/apps/samsung-dex/

To project on PC monitor, you need USB-C to HDMI or DP. You can't project from USB-C to USB-A for Monitor.
0 Likes
Cassidy
Expert Level 5
Galaxy S
If never you need USB-C to HDMI, this one works great.. i use it on my tablet Tab S4 and/or with a Note10 + when i want to connect/use to a TV that is not intelligent and or with only a monitor like this one
https://www.shopperplus.ca/p-359182-6ft-usb-31-type-c-to-hdmi-male-cable-dp-alt-mode-primecables20210611_214837_41534.jpg
0 Likes
Cassidy
Expert Level 5
Galaxy S
The new DeX app for use on PC or Mac is similar to the regular DeX mode, but it has some other features thrown in, and you don't need to buy a separate DeX accessory; you can use the USB charging cable that came with your phone.

First, you'll need to download the DeX app for use on PC or Mac. On your computer, go to the Samsung DeX website, and then download the version you need, for Windows 7 and 10, https://www.samsung.com/global/download/SamsungDeXWin.html or for Mac OS. Next, navigate to and open the download file, and use the on-screen prompts to complete the setup process.
https://www.samsung.com/ca/apps/samsung-dex/

When the software is set up, open up the Samsung DeX app on your computer. Then, connect your compatible phone to the computer using a USB-C cable. If your computer doesn't have this connection, you can use a USB-C to USB-A cable.

Wait a few seconds for the phone to connect; when it does, a DeX window will appear on your monitor. Use your computer's mouse to control things on your connected phone, such as opening the phone's app.

Here is a list of the cool things you can do only with DeX for computer:

Click and drag a file from your computer to the Samsung Dex window to transfer a computer file to your phone. Copied images will appear in your phone's Gallery app. However, you'll need to make sure your device's USB settings are set to Transferring files.Text your phone's contacts from your computer. You can copy and paste text from the phone to computer and vice versa.Simultaneously run up to 5 apps from your phone on the computer. Apps on your computer will be resized for a desktop experience.


Samsung DeX wireless connection is available only on Smart TVs that support phone screen mirroring (for the optimal experience, use on Samsung Smart TVs launched 2019 or later).

you can use DeX on your smart TV! The best part is there are no cables or DeX accessories required.

On your device, swipe down from the top of the screen to open the Quick settings panel, and then tap the DeX icon. Select your TV from the list, and then tap Start now. Your TV will prompt you to select Allow before connecting. Then, tap Start on your phone to allow the necessary permissions. You can now use DeX mode on your TV!

To use your phone as a touchpad, swipe down from the top of the screen and select the touchpad notification.


1. Try to quit the PC DeX client from the taskbar manager and reopen it.
2. Connect the mobile device to the PC
3. If it doesn't work, check Device Manager-> Univeral Serial Bus Controller-> SAMSUNG Mobile USB Composite Device / SAMSUNG Mobile USB Connectivity Device V2
=> If you cannot find the item above, please reinstall the driver device or PC application.
4. Check the running state of the service: Run PC Task Manager -> Service tab -> ss_conn_service2 (if this service has been stopped, go to the start state and try step 1 again)
If all the steps work fine, please get the mobile dump log (USB must be connected to PC) and PC log
How to get log from PC: run logCollector.bat in C: \ Program Files (x86) \ Samsung \ Samsung DeX \ Utility and attach a created .zip file on the desktop.1623454677654_1623454677642.jpg
0 Likes
Montreal1
Active Level 8
Galaxy S

Hi Highfeet,

If you want Dex to work wireless on your PC, make sure you have the latest version on your PC (version 2.0.0.21) and on your cell (2.0.00.34).

0 Likes
Valeriya
Moderator
Moderator
Options
Galaxy S

Hi, please try the suggestions provided by Cassidy. Thanks for the response, Tallman and Cassidy.

0 Likes