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Original topic:

Did anyone got the instructions for the Trade-in returns?

(Topic created on: 02-03-2024 07:41 AM)
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Bashblues
Active Level 6
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Galaxy S
Still didn't receive any instructions until now.
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Galaxy S

Just spoke to Samsung support, they said we have 21 days to transfers all files from our previous phone to the new phone. They also said Assurant will start to mail out return instructions starting on Feb 7th to valid email addresses.

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34 Comments
Al-001
Active Level 7
Galaxy S
Last year October, I traded in my Note 10 for s23U on the website of Samsung Canada, I experienced the same procedure as what I got in the US. The procedure is that : 1. When making an order online, I selected the option of trade-in, then following instructions added needed information of my old Note10, and after verification, the system displayed the trade-in value for refund.. 2. I paid the full price for my new s23u, and the system noticed me that I would receive a mail-in box in a couple of weeks for me to mail out my Note10.. 3. I received my new phone on the next day, and a week later I received the mail-in box with post paid . 4. I placed my note10 into the box and mailed out. 5. Couple days later I received my refund in my credit card. Seems to me its simple and convenient, I have done trade-in with Samsung and Apple many times already.
Bashblues
Active Level 6
Galaxy S
Cool. Will wait for instructions then. It's been just 8 days since I received my S24 Ultra.
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Al-001
Active Level 7
Galaxy S
Did you get a notification about a refund and how to return it after you traded in your old stuff when you purchased your new s24u?
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Bashblues
Active Level 6
Galaxy S
Mine was different they estimated it online and deducted it to the total amount. So I only paid the remaining balance.
ThreeRavens
Active Level 1
Galaxy S

Me, too.

Gogy
Active Level 3
Galaxy S
Still waiting hopefully February 6th Monday
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Galaxy S

Same, also waiting.

mistafer
Active Level 1
Galaxy S
I received the trade in instructions via email yesterday. It's simple enough to follow and the delivery is prepaid with FedEx.
Bashblues
Active Level 6
Galaxy S
Ohh cool. Did u send it already? Do u need to return the cable charger as well?
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