I bought a S22 Ultra back in June, didnt get good battery and was told its a smart battery which gets better with time. Okay i guess? I use it for another two months, fast forward to September, still no improvements to the battery life. I take my phone to the same samsung store i bought the phone from. Asked me to submit my device as it may be possibly a motherboard issue for next 48 hours or more depending on the repairs. Okay again? I ask the agent about what is my fault and what will samsung do to compensate me about using a faulty phone for three months and now keeping it at the service center for another 2-3 business days? The agent says, well theres nothing they can do. No compensation whatsoever. OH WOW. So i paid device's monthly payments in time every month for 3 months and still faced this issue with no fault of mine at all. And after all this, they said they cant do nothing at all. well, if it isnt such a great deal, samsung. You sell a bad device, make me pay full but still nothing when i ask? Okay then. Guess i will have to be careful on my next device. Thanks samsung. You proved customer reviews dont mean anything to you. Real nice.
Based on your wording about paying monthly, I'm assuming you used paybright to purchase the device. If that's the case, then unfortunately samsung was right. Paybright technically bought the phone outright and you're paying them back for doing so, not samsung. I'd say contact paybright about what you experienced and see if they can offer any type of compensation. They can go after samsung for the difference. Situation definitely not ideal, but this is like asking a house's contractor to compensate you for mortgage payments while fixing your house. The bank is still owed the money, and the contractor, rarely, would pay a compensation. More likely to charge for services. I hope they do find some way to compensate you though, I really do, but samsung might not be the tree to bark up
Hey DLaw, sure Paybright purchased the device for me and I am paying Paybright in monthly installments but don't you think Samsung should be responsible in this issue as they were the ones who sold the device? Lets say Paybright wasn't involved in this and lets say I paid the full $1400 something for the phone in a one time payment directly to Samsung. I face this issue again but now there is no third party between me and the company now, right? One more thing I didn't mention in the original post but let me you tell you this. After 14 days of the date of purchase, I go back to the store telling them that hey guys I am not getting the battery as I was expecting and the samsung guy told me that this isnt just you, its everyone who buys S22 Ultra as its a smart battery which gets better with time. I asked them how do i make my decision to keep the device or to return it? they said, oh well its your gamble, i say you take it and test it. Now that i tested it and failed, he says, "oh well, not my fault you got a faulty device". BRO, you literally sold the device and told me to keep it and now this? The audacity of this man.
Hey Vikas, not questioning the logic behind what you're saying at all. From a cst standpoint, even a human being standpoint, you'd assume there would be some course of action in your case. I'm just saying that if samsung were to do anything, it would be something like a freebie charger or something. Financial restitution would more likely come from who you're paying money to, if they are fighting on your behalf, that's all
Hi again. I talked to Paybright about this situation and they said, "well if samsung doesnt wanna take responsibility for your issue, paybright cant help you either as we are just a payment institution and not the original manufacturer of the device you bought, sure samsung should be responsible for selling a faulty device on their end but paybright is just helping you with the payments and nothing else. if there's anything with the payment issues, let us know and we will solve it". Talked to Samsung support centre this morning and the guy basically said i should have returned the device and not trusted the samsung guy in store who told me that its a smart battery which gets better with time and just follow his instructions without doubting whatsoever. So today im kinda confused how one samsung employee just asked me to not trust another samsung employee as both individuals represent the same organization. he basically said its my fault to trust that samsung technician. just mindblowing conversation that was.
Hi, I understand your concern, when you carry-in the device to nearest service center, the repair should be completed within the same day, depending on what time the product was taken to the repair shop.
When Door-to-door service involves shipping and the you will not have the use of the product for up to 5 business days.
Shipping times may vary based on distance, weather and other factors that are out of our control. The majority of repairs are completed within 5 business days
Hey Nylah, I was told that the replacement of the motherboard and all the repairs take from 24-48 hours or even more sometimes depending on the device. They will email me/call me when the device is ready to go but not the same day or not even the next day. Also, I went for the service center and not Door-to-door service as that would have taken even more time.
Also, even if the device was repaired on the same day, I am mad about not being compensated after using a faulty device for three months and Samsung not taking any responsibilities like I didn't buy the phone from them and I am a stranger, not a customer. Because they treat customers so nice pre-purchase but post-purchase? they have made me visit the service center 5 times and asking me to come again another day for 5 times. What a customer service I must say.
You don't get compensation for using a device that ends up being faulty.. They only have to repair it, which it seemed like they offered to do, you just were not happy with the time it would take.
Hey Theblueberry. So you're saying somehow it ended up being my fault to get a faulty device when i am a customer and i still have to pay the full price for the phone and still not get the service i agreed to pay for? coz thats what i understood from your point of perspective that its somehow my fault that i got a bad device and not samsung as they cant make mistakes whatsoever. Also, I am ok with the repair taking 48 hours as you mentioned in your last sentence, I am just not happy how samsung doesnt wanna take any responsibility on their end at all. they basically said "not out fault we sold a bad device, kinda your fault you bought a bad device"
