Original topic:

Dual Whatsapp not sending or receiving media on S21 Ultra

(Topic created on: 12-02-2021 03:05 PM)
BabaEtoks
Active Level 1
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Galaxy S
Hi people, 
Please is anyone else experiencing this with the dual whatsapp on s21 Ultra? 

Can't download, send videos, pictures, Can't send voice notes too. 
Any help would be appreciated. 
Thanks. 
10 Comments
Valeriya
Moderator
Moderator
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Galaxy S

Hi BabaEtoks, did you try to uninstall and reinstall the app and check if that's working?

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BabaEtoks
Active Level 1
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Galaxy S
Yes, I have done this, same experience.
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Georgine
Moderator
Moderator
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Galaxy S

Hi, If it works fine with any other social media dual app then we suggest you to check with Whatsapp support to fix it.

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Sh3ban
Beginner Level 3
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Galaxy S

I have the same issue here.. even i can't backup my chats and I'm afraid to lose it.

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BabaEtoks
Active Level 1
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Galaxy S
Same here. That's my fear.
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Sh3ban
Beginner Level 3
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Galaxy S

Did you find a solution? 

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BabaEtoks
Active Level 1
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Galaxy S
No, I haven't. Still searching for a walk around.
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Thunders
Beginner Level 2
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Galaxy S

Solved...

I had the same problem and managed to fix it. Here is what you need to do:

Using Samsung My Files ( or your preferred file explorer)

Browse to:
Internal storage (Dual Messenger) < Android < media < com.whatsApp

Then Rename this folder : com.whatsApp to any different name , say: com.whatsApp.old


Then locate this folder:

Internal storage < DualApp <Android < media <com.whatsapp

Copy this folder com.whatsapp to this location :
Internal storage (Dual Messenger) < Android < media

This should solve the problem.

Please  note that there are 2 different Internal storage locations:
Internal storage (Dual Messenger)
And
Internal storage

Good luck

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keong957
Beginner Level 5
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Galaxy S

How do u get to Internal Storage (Dual Messenger)?

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