Original topic:

Duplicate photos and videos

(Topic created on: 05-03-2020 08:35 AM)
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Tirna
Beginner Level 2
Options
Galaxy S
I have a galaxy s9. I find so many duplicate photos and videos in the storage and when I go to duplicate files to clean them, it's greyed out with 0B showing! What's the solution?
4 Comments
Kinsley
Moderator
Moderator
Options
Galaxy S

Hi @Tirna,

Please open your Gallery apps >> Tap the 3 dots in the top right corner >> Settings >> Sync with Samsung Cloud >> Disable this option. This should prevent any further duplicates showing up in your Gallery.

I hope it will help.

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Tirna
Beginner Level 2
Galaxy S
Hi @Kinsley,
Thank you for your help. Muchly appreciated!
Kinsley
Moderator
Moderator
Options
Galaxy S

@Tiran, You are welcome. Is your issue resolved?

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Tirna
Beginner Level 2
Galaxy S
Hi @Kinsley,
Yes it did thank you. It doesn't help with other photos and videos on other apps like WhatsApp though. I still see some duplicates that are not appearing as duplicate files.
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