Original topic:

folders not visible in whatsapp. - FIXED

(Topic created on: 12-03-2022 05:15 PM)
1251 Views
vishnuvijayan77
Active Level 3
Options
Galaxy S
After the OneUI 5 update, whatsapp only shows whatsapp folders when selecting an image from recents or gallery. 
 To select something from different folder I have to do additional step to choose from gallery app. Can someone confirm if its an android 13 thing or OneUI 5 thing or WhatsApp decided to do it that way
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6 Comments
Galaxy S
Nevermind, the access to photos and videos were disabled for WhatsApp after the update. Worked after enabling it.
Tri56
Beginner Level 4
Galaxy S
Omg please tell me how to enable it,thanks
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Galaxy S
In the whatsapp app info. Hold the WhatsApp icon until popup appears. Click on info icon. Or you can open from settings too.Screenshot_20221206_193725_Settings_1000013401_1670377045.png
Tri56
Beginner Level 4
Galaxy S
Thanks
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edsonmacedo
Beginner Level 4
Galaxy S

Thank you. I was struggling with the same "issue". For those who wants to know how to re enable the images permission:

1 Long click on the Whatsapp icon. It will open a menu with a little "i" on the upper right corner.

2 Click on this little "i". It will open a 'APP informations' screen.

3 Click on 'Permissions'.

4 Look for 'Photos and Videos' and click on it.

5 That's it. Works for me. Hope works for others.

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Alex70689
Beginner Level 2
Galaxy S

My wife and I am going through the same situation.

She has a Samsung Galaxy F23 and I have a Samsung Galaxy F54.

The WhatsApp folders don't show up in the Internal Storage. 

However it shows up in the Gallery. 

To download them into my laptop, I have to create new folders in my phone's memory card, then connect it to the laptop and then download the pic / videos / etc

 

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