Galaxy s10 Will not find 5G wifi band

[Thurgo]

2.4 and 5 have different SSID. I have changed it a few times. I only have access to bands 36-48. 

The 5G appears on my wifi dongle for my pc. Please help.

I tried to use the live chat on the Samsung site, but the button is literally a redirect to the exact same page. Doesn't open anything. Basically reloads the page.

I can't find my phone model on the "Email tech support" section either so I tried to just click a random one. This too, does literally nothing. It just redirects back to the same page.

[RedDogRabbit]

What is the model number of your S10, did you purchase it in Canada, and which Carrier are you with?

Can you go to Settings > Connections > Mobile Network & Network Mode and take a screen shot of Network Mode & post it here? 

[Thurgo]

Yes, Canadian purchase and only ever used in Canada.

https://imgur.com/a/n7R88dl

[RedDogRabbit]

When you Click on Network Mode, what do you see, is 5G even there?

Does your Carrier support 5G & the SIM?

This is what I see on my device.

 

[Thurgo]

Wifi

[RedDogRabbit]

No, I mean here in the screen shot. 

If it's only showing WiFi, then it isn't detecting a SIM card & you clearly have a SIM, but it's not showing 5G as an option in what you have selected, which is why I was asking what do you see when you Click on Network Mode. 

What is the model number of your S10 again? 

 @IfLySoLO

[Ray1]

You are fixating on Mobile Data in your answers and the question is about connecting to Wi Fi 5G

Your screenshot is all about Mobile Data connections

My S10 was connected to 5G Wi Fi and the phone was not capable of connecting to 5G mobile data

I agree the model of the phone might help

[RedDogRabbit]

Wifi 5G?

Oh, he's talking about WiFi 5 GHz.. 🙄

Don't mind me lol 😂 

[Ray1]

Was pretty sure you were just thinking about the wrong thing😂😂

[RedDogRabbit]

Yeah, sometimes I'm easily confused.. I saw "5G" and thought of Data, not WiFi.. but in my feeble attempt of defense, they should have said "5Ghz"  that's my story and I'm sticking with it 🙃