galaxy store loading issue on S23. Uktra

[JasMangat]

I am having a issue with galaxy store. It open up but doesn't load any content. Everytime I try it gives me 2 error messages 09odc2351000 or 997de6ed015. I tried some trouble shooting steps such as clear data, clear cache, restart the phone, allowed all the permissions but nothing seems to help. I tried updating it but blank screens shows up after a whole. I Uninstaller the updates incase any new update was causing it. I have version 4.5.63.9 installed. Thank You!

[RedDogRabbit]

Check to see if there's an update for the Galaxy Store. 

Version number should be:

4.5.65.1

on your S23 Ultra. 

You could try to force an update by going to Settings > Apps Search for the Galaxy Store > Click on it & Top Right, click on the 3 Dot Menu & then "Uninstall Updates" & Reboot. 

See if that fixes the issue for you? 

 

[JasMangat]

Thank you for your reply! I have done that step already, and it didn't help. I even tried updating it, but getting error message code 9e05e037002

[RedDogRabbit]

What is the model number of your device, ie: SM-xxxxx? 

Where are you located? 

You can try:

• Booting into Recovery & Wipe Cache.
• Booting into Safe Mode & test? 
• Backup your device with Smart Switch & Factory Reset. 

[JasMangat]

I am now on ver 4.5.65.1, and it is loading the main menu now. But then it goes into the same loop mode. It is showing 6 updates on top but gives me an error message when I try to do it. It is back to the same issue where I started in the beginning.

[RedDogRabbit]

What steps have you taken so far? 

Have you disabled anything? 

Tried Safe Mode? 

[JasMangat]

SM-S918W and I am in Canada

[RedDogRabbit]

We have the same device, just a different Galaxy Store version number. 

Try my other suggestions. It's not a hardware issue for sure. 

Clearing Cache & Data for the app would normally fix the problem, but as you have already tried that.. either Clearing Cache from Recovery & or as a last resort, Factory Reset. 

[JasMangat]

Somehow, I got an update notification today after I left it for a while to download the file. Everything is working normally after the update is installed. Thank you all for your help!

[RedDogRabbit]

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