Gallery not syncing back files

[DeezFelipe]

Hello all,

I had to factory reset my S24+ due to a password reset issue with my work profile. I was not that bothered as I pretty much keep everything in the cloud.

When I tried to restore everything back, it's not restoring all my files. I have verified that they're saved, but it's not syncing back.

Could it be because the file has been "moved" within the cloud?

[RobertZ]

Did you back up to a thumb drive or computer using Smart Switch? If so, the photos should be there to restore.

Are you syncing Gallery with OneDrive? If so, you can browse OneDrive using the My Files app and then copy the photos back with it.

Are you using Google Photos and is that syncing your photos? If so, you can copy the photos back using My Files app.