headphone not working properly

[s92]

hi,
on samasung s9 plus my headphone not working properly when i call on whatsapp other person complaining i can't hear you.what can i do it happe some time on normal phone call too while uisng headphone for call.

[RichMan1]

problem with the headphone mic. Buy new headphone or don't use it for phone call.

[s92]

i do that i check 4 headphones set 2 original samsung 1 iphone 1 of market

[Jonathan34]

Are they the ones that come with the device? because if so, they are covered by manufacturers warranty so contact Samsung and you can get replacement ones.

[s92]

yes i have two samsung s9 plus both have same issue

[s92]

i checked both of them by switching headphones also i had same issue when i connect to bluetooth

[Shaggyskunk1BLM]

Try running the hw diagnostic from the Samsung Members app and see if it tells you anything.
I guess that you could Factory Reset (doubt it will fix the issue).
Take it to a Samsung Service Center for the often recommended "physical inspection" 😉

[Moderator_]

Hey @s9, for any questions about the hardware repair warranty or repair tickets, please call 1-800-SAMSUNG (726-7864). Thanks!

- Wonchul