Original topic:

Home button gets "stuck" in hold mode

(Topic created on: 04-08-2017 09:24 AM)
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LifeWulf
Active Level 2
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Galaxy S
Every once in a while my home button will get "stuck" and only open Google's screen search when I press it. It's supposed to do that when I hold it, but it's not letting me go back to my homescreen when I just press it. I have to restart my phone to fix this, which is often when I have several notifications I'd rather not lose.

Anybody else experience this, or have a solution? I'm using the Galaxy S7 edge if that makes any difference.
2 REPLIES 2
Moderator_
Moderator
Moderator
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Galaxy S
Hey @LifeWulf, it's hard to tell if this is an issue with the hardware or in software. Can you do the "Hardkeys" test in the Members app under "Diagnostics" to verify the home button? If the buttons test shows no issues, try a factory reset after backing up your data. Its possible however that there's an issue with the hardware (home button) itself, in which case you'll have to contact a Service Center (http://www.samsung.com/ca/support/servicelocation/).-Nick
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LifeWulf
Active Level 2
Galaxy S
Hi Nick, I actually haven't experienced this particular issue since I posted this. I had been experiencing that multiple times but once I posted about it, it disappeared. Weird.
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