Original topic:

Issue with Tempered Glass Not Adhering Above S Pen Slot on s24ultra

(Topic created on: 07-04-2024 08:59 AM)
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Aneo
Beginner Level 2
Options
Galaxy S
Hi everyone,

I’m experiencing a problem with my Samsung s24ultra. When applying a tempered glass screen protector, the area directly above the S Pen slot doesn’t adhere properly. It leaves a noticeable air gap that perfectly aligns with the S Pen’s shape.

I've tried multiple brands of tempered glass, but the issue persists. It seems like the screen might be slightly recessed in that area, causing the protector not to stick. Has anyone else encountered this problem or found a solution?

Here’s what I’ve tried so far:
- Different brands and types of tempered glass screen protectors
- Cleaning the screen thoroughly before application
- Visual and tactile inspection of the screen surface

Any advice or similar experiences would be greatly appreciated!

Thanks!

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7 Comments
RedDogRabbit
Expert Level 5
Galaxy S

Have you tried Whitestone Dome Tempered Glass, and followed the instructions carefully? 

I've personally never had any issues with Whitestone Dome Tempered Glass on any device, curved or flat screen. 

Aneo
Beginner Level 2
Galaxy S
My case is very special, I have never seen it anywhere else.
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RedDogRabbit
Expert Level 5
Galaxy S

Are you talking about the Tempered Glass screen protector not sitting down.. BECAUSE of the case pushing up on the Tempered Glass, or? 

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Aneo
Beginner Level 2
Galaxy S
Oh no, I didn't mean a phone case. I suspect that the screen is recessed in the area above the S Pen slot for some unknown reason. But I haven't found anyone else with a similar issue.
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RedDogRabbit
Expert Level 5
Galaxy S

Without the screen protector installed, if you put a few drops of water on the screen, does it pool in that area of the screen? 

If it does, I suppose that it's remotely possible that there's a defect in the screen's manufacture.. but I think that it's far more likely to be am issue with the quality of the screen protectors you tried. 

Aneo
Beginner Level 2
Galaxy S
I believe the gap is too small to gather water. I’ve tried using tempered glass protectors from other phones on my S24 Ultra just to verify if there is a gap above the S Pen slot. They all show the same S Pen-shaped gap in the same region of the screen.
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Ray1
Expert Level 2
Galaxy S

Have you tried installing the tempered glass screen protectors with the s pen removed in case there might be a magnetism problem with the s pen in the slot especially if it is showing the outline of the s pen?

As @RedDogRabbit has already suggested did you try Whitestone tempered glass as they use liquid adhesive that should fill any gaps in the surface of the screen as they are applied?