Loading Documents Fails

[Nadex]

While opening documents in Whapsapp ( fails) show up and document don't open. How do I fix this.

[Tallman]

What kind of document you open?

[Nadex]

video and photos

[Tallman]

Are you able screenshot the failure? When it is failure, what does the failure says?

[Nadex]

im unable to Upload the screenshot

[Tallman]

Ok, when it is failure, any error message? Failure message? ...etc?

[Tallman]

Also, if you Open Samsung Gallery→ Albums

Do you see Whatsapp images and Whatsapp video folders?

[Nadex]

My pic is on the explore page. please take a look

[sully]

Need more details bud.

[Nadex]

Here is the error