Original topic:

Lock Screen suddenly asks for password instead of my PATTERN password

(Topic created on: 06-23-2024 04:02 PM)
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Samsung_gbzD8n3
Active Level 1
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Galaxy S

About 2 weeks ago, my Samsung Galaxy S22 suddenly asked for a password instead of biometrics or fingerprint (which I normally used). I know that it occasionally asks for a backup password after a couple of days. My backup password has always been a pattern. However, it asked for a password instead of a pattern password. I tried entering several of my passwords but I recall I've only used the pattern password when I set it up when I first got the phone in November 2022. I've tried using what other people have suggested such as putting the pattern password as number dial form, using my google account password, etc. I do have my phone registered with smart switch and should've unlocked with my home wifi but still no luck. I've also taken it to a Samsung store and talked to the technician with no luck. I was told it is likely a password I set up when I first got the phone (two years ago). But from what I recall I had only used numbers for my password and NOT what is being suggested on the lock screen "Your password contains at least 4 characters, including at least one letter". Another odd thing is that my lock screen says "For your security, use your fingerprint or password" and since I DID register my biometrics I could use my fingerprint but there is no way to get to that screen where I can input my fingerprint. 

I have photos and videos that are important to me including ones of my dog that died last year. I manually backed up some photos and videos months before but I did not have the Samsung Gallery backed up. It's disappointing that they removed the remote unlock features from Samsung some months ago or last year. I understand as this was another security issue itself according to the technician. But not having a solution for people who have proof of the Samsung purchase (including the receipt I still have from November 2022, TWO YEARS AGO) or other ways to verify that they own the phone seems ...odd. So if someone stole my phone and just put a screen lock and I was able to recover it I would still have to do a factory reset? With no way to recover my data?? I also have couple things that are specifically set up with my Samsung Galaxy S22 for the two-factor authentication and having problems signing into certain work related stuff as well.

I'm literally looking for solutions and it seems like its a NOT an uncommon issue since couple years ago just from googling. 

"Lock Screen suddenly asks for Password (always used fingerprint or pattern before)"

https://eu.community.samsung.com/t5/mobile-apps-services/lock-screen-suddenly-asks-for-password-alwa...

I've went far as to look into the Korean Samsung community and it looks like it's happening to a lot of people just a month before as well! The things I want to highlight is that it seems like it was a Samsung Update Issue and people commenting about the icon which looks like an upside down of an android's head with rain in a circle (also saying an icon that looks like a tomato). It seems like Samsung hasn't been able to find a solution for it. But few or some people were successfully able to have it resolved because the motherboard/mainboard(?) was removed and transferred it to a phone for data recovery. Definitely frustrating but kind of reassuring knowing I am not the only one experiencing this issue.

"갤럭시 s22 업데이트 후 잠금해제 문제(삼성 대응 내용 추가)"

https://r1.community.samsung.com/t5/%EA%B0%A4%EB%9F%AD%EC%8B%9C-s/%EA%B0%A4%EB%9F%AD%EC%8B%9C-s22-%E...

I understand backing up data is highly suggested but being locked out from the password that you HADN'T set up yourself and NOT knowing whether it's your end (for instance forgetting password) or the Samsung Update Issue/Bug Issue is very frustrating. And what was the point of setting up Smart Switch and all that if I cannot use it to recover data or help in any way to recover my data.

Please. Still looking for solutions so anything would be useful. I will likely try to get in touch with Samsung again after reading the Samsung issue people have experienced last month in Korea...

For your security, use your fingerprint or passwordFor your security, use your fingerprint or passwordWhen you use face recognitionWhen you use face recognition

7 Comments
Day_Walker
Active Level 8
Galaxy S
Curious...
All this research into this problem, yet ignoring the warning when setting up a PIN the 1st time clearly states it is LESS secure than an alphanumeric password!

Setting up a Windows OS, macOS, and even a Linux PC always requires a password before a PIN can be set up.

Sorry, others are experiencing this issue, as I've never used a pattern or a PIN. Maybe it's my I.T. background yet to me this looks to be an end user issue and lack of education on security as it's basic principle.

Potential solution, use another device with web access and goto smasung find my site, sign in with the registered Samsung account, and see if you can u can unlock your device therein. Then setup a password before redoing your pin.

Good luck.
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Galaxy S

Thank you for your input. Yes, perhaps it's because I don't have the IT background myself. While the lesson I can learn from here is the importance of regular backups, the reality is that not all critical data can always be backed up real-time I think. It's also unfair to punish those with technical issues and mask the problem with a factory reset suggestion. 

Also, what do you mean by warning? There was no update or pin password/alphabetical password warning before it did this. It happened randomly without any warning and or notification. Thank you, I tried your potential solution but unfortunately did not work. And they've also got rid of the remove unlock feature a couple of months ago from Samsung Find My Mobile apparently due to security issues. 

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Day_Walker
Active Level 8
Galaxy S
From when I switched to Android last August, OneUI 5.1 to even OneUI 6.1 setting any device lock ... there is a main screen before you select any method (pin, password, biometric, facial recognition). Therein that main setup screen to choose any there is a warning or description under each method before you select your choice.

Choosing a PIN specifically states a warning that it is LESS secure than a password. It's clear as day, yet too many people gloss over the warning/description. Much like the installation screen for software on a PC (sometimes stating where user files could be & definitely software library installation paths, which 90%+ all just click click click through to ignore).

Also I never stated to do anything about a factory reset to you either directly or in the above post I made - so it's clear you've most likely ignored the caution/warning/description I'm speaking of.

I've not punished you cause I've done nothing to cause this issue. Passwords & personal security related to software, computing devices, and accounts should be second nature to anyone in 2024: PC/Mac, bank accounts etc anything beyond bank card at a terminal has more than 1 option & doesn't solely rely on the PIN.

That's why I'm perplexed this occurred. It may be a glitch tho.

I've experienced something similar with secure Samsung Notes periodically yet I'm able to reset that password (not a pin) when my biometric has been reset without loosing data.

1 major takeaway for Samsung is to allow multiple backups in cloud not overwrite each previous backup
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Galaxy S

When I said its unfair to punish those with factory reset as a solution, I meant from Samsung lol. I never meant from you. Sorry if you misunderstood. Good point though that a lot of people may skip or skim through those options/warning. I appreciate your input.

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Joce1
Expert Level 2
Galaxy S
Long text for that. It happend to me at least once a weak
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Galaxy S

lol yes I am frustrated with the issue as you can tell

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Day_Walker
Active Level 8
Galaxy S
So did you both use the feature in Samsung Members to submitt feedback and the issue as an issue to be resolved?
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