Original topic:

Lost game

(Topic created on: 10-25-2024 08:11 AM)
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Fargonuts
Beginner Level 2
Options
Galaxy S
The game asked me to do an update, and I lost all my prior progress and the money I put into the game. What's going on?How do I get it back
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Helenna
Moderator
Moderator
Options
Galaxy S

Hi Fargonuts,

Losing game progress and in-game purchases can happen for various reasons, especially after an update. Here’s what to do to recover your lost progress and purchases:

Check Login Status: Ensure that you’re logged into the same account (like Google Play or a specific game account) that you used to make purchases and save progress. Sometimes, updates can log you out, leading to a fresh account with no saved progress.

Restart the Game: Close and reopen the game to see if it syncs and restores your progress. Some games need a fresh launch to re-establish a connection with their servers after an update.

If progress and purchases are still missing, reach out to the game’s support team. So that, they should be able to assist with recovering your progress.

If possible, link the game to a cloud account for automatic progress saving, which can help prevent data loss in the future.

Thank you.

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chrischaochao
Active Level 1
Galaxy S
They should add touch sampling rate also to there upcoming s25 ultra.. samsung touch sensitivity is so low.. they need to add like 350hz to 450hrz to there screena sampling rate.
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