After updating to the latest One UI 7 patch on my S25 Plus, the Modes and Routines feature stopped working. I’m unable to set any conditions, as it only shows a blank screen.
I’ve already tried clearing cache and data for the app and restarted the phone multiple times, but the issue still persists.
We regret to hear that you are experiencing difficulty accessing the Modes and Routines feature following the recent update. We will proceed with the recommended troubleshooting steps to address the issue effectively. As you have already restarted the device, please Check app permissions:
Go to Settings > Apps > Modes and Routines > App permissions to ensure that "draw over other apps" is allowed.
If the issue continues to persist, we kindly request that you submit an error report through the Samsung Members app for further assistance and investigation.
Open the Samsung Members App
Ensure you're signed in with your Samsung account.
Navigate to the Support Section
Tap on the Support tab located at the bottom of the screen.
Select “Error Reports”
Choose Send Feedback or Error Reports, depending on your device version.
Choose the Relevant Category
Select the category that best matches the issue
Describe the Issue
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Please reach out to the community if you need any further assistance. we will help you further.
I have been experiencing the same issue on my S25 Ultra lately. I have tried all the recommendations (clearing Modes and Routines cache & data, restarting phone, checking "appearing on top", clearing cache partition, uninstalling updates and re-updating, uninstalling Good Lock Routines +). None of these have provided any solution. I have lost all my custom modes and routines in the process.
The phone is 100% up to date in terms of software and security patches, Android / System updates, Galaxy Store & Play Store app updates.
Thank you for the confirmation. As you have already attempted all the recommended troubleshooting steps and the issue persists, we kindly suggest visiting the nearest service center. Our service technician will conduct a thorough physical examination of the device and work to resolve the issue.
In the meantime, we request that you raise an error report through the Samsung Members app. This will allow our technical team to review your case in detail and provide further assistance
Open the Samsung Members App
Ensure you're signed in with your Samsung account.
Go to the Support Section
Tap on the Support tab located at the bottom of the screen.
Select “Error Reports” or “Send Feedback”
Depending on your app version, choose the appropriate option to begin the report.
Choose the Relevant Category
Select the issue type (e.g., Battery, Performance, Connectivity, App Crash).
Describe the Issue
Provide a detailed explanation of the problem in the text box.
Include the time of occurrence and any steps that triggered it.
Attach Logs or Screenshots (Optional but Recommended)
You can add screenshots or screen recordings to help illustrate the issue.
Submit the Report
Tap Send to submit your error report.
Important: Do not close the app while log files are being generated.
I have noticed this issue within the last few days now as well. I noticed that one of my location dependent routines had not triggered this past weekend. The troubleshooting steps offered by Samsung have not fixed the problem and have resulted in me no longer having ANY routines (since clearing the data erases them all). I have found this very annoying since some of my routines (like sleep mode) also changed settings on my Samsung fit 3 - those are no longer working either. In fact I can't even enable sleep mode on my Fit 3 now.
I tried to set up my routines again but I am unable to do so. To start with I get a spinning wheel that lasts for almost 2 minutes before it allows me to even interact with the screen upon opening the modes and routines menu. When I try to edit a mode the screen freezes for about a minute again before I can even scroll. Once the screen unfreezes, I cannot enable the mode nor set any conditions. It allows me to open the conditions menu but the search comes up empty no matter what I try. And I should mention here that this behavior is exactly the behavior that this menu was giving me before I tried the troubleshooting steps in this thread as well as after. The troubleshooting did not impact this behavior at all.
Seems like an update Samsung pushed out that broke these.
FWIW I'm on a Samsung Galaxy s25. All software is up to date on both my phone and the aforementioned Fit 3, and I have already done all the troubleshooting steps recommended in this thread with ZERO improvement. Hopefully this is something Samsung takes seriously as this is a big quality of life feature for both my phone and watch.
