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03-01-2023 05:04 AM in
Galaxy S- Mark as New
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03-01-2023 05:11 AM in
Galaxy SMy previous posts included chat transcripts that I had with Samsung representatives which contained their names. In case that was the reason why my post was removed, I didnt include the chat transcripts this time. What the context of the chat included was Samsung representatives continuously telling me that I do not have Samsung Care+ yet because it takes 25 days from the date of purchase to get activated. I corrected them with a link to their policy which clearly states that it gets activated the day of, but they respond again with copy and pasted message claiming that i need to wait for 25 days. Either their Samsung Care+ advertisement is a lie, or they have really incompetent staffs and whichever is true, nothing here is for customers.
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03-01-2023 06:00 AM in
Galaxy SYes time wasted but Samsung has very weak customer service and the onus is on the customer sadly.
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03-01-2023 06:49 AM in
Galaxy SI was very polite until last Friday and my tone became bad since last Saturday.
Last night, I was finally able to speak to a supervisor and this is what i found out. I initially purchased two Samsung ultra 23+s, one black, one green. I returned the black one. They made a mistake and instead of cancelling my Samsung care+ for the black phone, they cancelled my Samsung care+ for my green phone. That is why they were not able to help me.
Pathetic thing is, it has been good 10 days for them to tell me this, and representatives have been reflecting responsibilities by telling me that it wont get activated for 25 days after and keep making false promises about how things would get resolved in 24~48 hours. I had over 10 interactions with different representatives since Feb 21st with all of them telling me the same about the 25 days activation policy.
Samsung customer service is less than minimal as they not only dont have help, but provide you with false information.
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03-01-2023 07:11 AM in
Galaxy S- Mark as New
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03-01-2023 07:37 AM in
Galaxy SSamsung is a big company I never expected this with Samsung. Ive been using Galaxy since s5, but always bought from Rogers/Bell. First time buying directly from Samsung and things get this difficult. How sad.
Rogers even offers credits to buy from them + 100% free first screen repair with their extra warranty plan. My mistake to purchase from Samsung in the first place!
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03-01-2023 08:10 AM in
Galaxy SMy saga started with the S21, but thankfully recently I have had a good streak but not for the lack of my fair share! It's really sad and am not sure how Samsung can hear our voices.
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03-01-2023 08:31 AM in
Galaxy SI dont think there is any proper portal to share customer voices except for this one, which seems to be regulated pretty heavily.
I just received a DM from Samsung representative again to submit my order number and IMEI number to escalate the case. Information that I have provided to them numerous times until today. I was told many times that this matter was escalated to the leaderships but now i am suspecting that nothing was actually done for me until this point where i made this somewhat public.
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03-01-2023 05:15 PM in
Galaxy S
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03-01-2023 06:18 AM in
Galaxy SHi, we sincerely apologize for the inconvenience caused to you.
We kindly request you to provide us the requested information in DM(direct message). We will flag this issue to our Samsung care+ team and it will be resolved soon.
Please check the direct message by following the below instructions and reply to us with the requested information.
Log in to the web version of Samsung Members community Canada (Link: https://r1.community.samsung.com/t5/community/ct-p/ca-community ) and click on the Message icon at the top right(Samsung Members) >> Inbox >> Reply to the DM (Direct Message).
OR
Viewing your Direct messages Inbox from your device.
- On the Members app go to the Community tab.
- Click on your profile picture and username.
- Click on Direct message.
