Netflix maximum playback option always shows as SD

[Urielkzzz]

I have s23 ultra and my phone supports hd playback as per the specification but why does it always show SD as maximum playback option on my phone. I tried reinstalling the app and my plan for netflix is a premium plan [4k+hdr ] how do i solve this problem permanently please help me ..

[RedDogRabbit]

What device do you have, and what is the Connection you are using.. ie: Cell Data or WiFi? 

I don't think that it's the phone, but it could be the available data speed of the Network 🤔

My S23 Ultra and the streaming services I use show HD or "best quality".

I don't use Netflix, but Amazon, Paramount, Disney, Spotify, etc. 

Maybe Contact Netflix?

Streaming services are either getting more expensive, or reducing the quality of their services.. unfortunately. 

[Helenna]

Hi Urielkzzz,

If your S23 Ultra shows only SD playback on Netflix despite supporting HD and having a premium 4K plan, try  checking app Settings. Please ensure the Netflix app settings are configured for high-quality playback (Settings > Playback Settings).

Clear Cache and Clear Data. Go to Settings > Apps > Netflix > Storage, and clear cache and data.

If nothing works, try contacting Netflix support regarding this issue, as they might assist you accordingly.

Thank you.