Solved: Netflix showing no 4K and HDR support on S23 Ultra

JashanSarpanch · ‎07-29-2023

Can

someone help me with this??

Helenna · ‎07-29-2023

Hi, that's great! We are glad to see that your issue with Netflix has been fixed and your issue is resolved.

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AxaCan · ‎07-29-2023

Did you check the Netflix help home? It could depend of your internet speed connection, your Netflix subscription plan, the availability of the 4K or HDR for a serie/film (have to see the 4K - HDR logo beside the description of the serie/film you want to see).

JashanSarpanch · ‎07-29-2023

It's showing HDR logo in all shows description

AxaCan · ‎07-29-2023

And you are sure that your subscription allows you to watch in 4K/HDR?

AxaCan · ‎07-29-2023

What is your internet speed connection?

JashanSarpanch · ‎07-29-2023

It's over 100mbps but I'm using mobile data is it because of that?

AxaCan · ‎07-29-2023

No, it shouldn’t be a problem + your connection is super fast.

JashanSarpanch · ‎07-29-2023

Then what's the problem any idea

JashanSarpanch · ‎07-29-2023

It's showing here

AxaCan · ‎07-29-2023

Maybe it’s because it’s a download? If you watch it in streaming, do you see it in HDR?

Original topic:

Netflix showing no 4K and HDR support on S23 Ultra

1 Solution