Within the past two weeks, texts are not coming in from select iPhone users. I used to receive SMS messages from these individuals, no problem.
These iPhone users devices range from the old iPhone 4 to the latest model.
I've Googled solutions but couldn't find anything similar. I've had this phone for nearly a year and did not recently switch from an iPhone so the iMessenger solution does not apply.
Is anyone experiencing the same thing before I reach out to Samsung?
Hi JudyL, If you are having trouble sending or receiving messages, it's usually an issue with the carrier or its service. Other times, iMessage may still be enabled if you just switched from an iPhone, which could make texts get stuck in limbo.
Make sure your account is in good standing and that your service is active. You may need to call your service provider. Inspect the device for physical damage. Then, look for liquid damage by inspecting the liquid damage indicator (LDI). Verify that your phone's SIM card is correctly installed and is not damaged. Contact your carrier if you need help testing your SIM or ordering a replacement.
If you have another active device on the same network, you may be able to exchange SIM cards between the devices to test them. If you have recently changed carriers but kept using the same phone, you may need to contact your current carrier for assistance reprogramming the phone for their service.
If you recently switched from an iPhone, you will need to deregister iMessage.
