Online chat of samsung is scam

[ugani002]

The chat representative left me on seen didn't reply me for half an hour and then closed the conversation. That's really bad Customer service experience.

[djvn]

Their phone support is also useless. All you can do is wait.

[blitzteh]

Samsung partners with a lot of companies to operate in Canada. The Samsung Experience Store is operated by OSL, the same company that operated Wal-Mart Wireless. Kinda wish they make a little more effort in Canada to offer first party support.

[Helenna]

Hi, we sincerely apologize for the inconvenience caused to you. 

Please check the direct message by following the below instructions and reply to us with the requested information.

Log in to the web version of Samsung Members community Canada (Link: https://r1.community.samsung.com/t5/community/ct-p/ca-community ) and click on the Message icon at the top right(Samsung Members) >> Inbox >> Reply to the DM (Direct Message).

OR

Viewing your Direct messages Inbox from your device.

1. On the Members app go to the Community tab.
2. Click on your profile picture and username.
3. Click on Direct message.