Order Status Stuck as Waiting for Approval

[SomnathK]

Just completed an Order online at Samsung Canada site and the status is stuck as Waiting for Approval. Was able to order few other items from the same site and those statuses are Processing which is expected. I have received the Order Acknowledgement email but did not receive the Order confirmation email yet after 1+ hours. CC an anyone help ?

[Helenna]

Hi , we request you to provide us the requested information in DM(direct message). We will check with our Online shopping team and get back to you soon.

Please check the direct message by following the below instructions and reply to us with the requested information.

Log in to the web version of Samsung Members community Canada (Link: https://r1.community.samsung.com/t5/community/ct-p/ca-community ) and click on the Message icon at the top right(Samsung Members) >> Inbox >> Reply to the DM (Direct Message).

OR

Viewing your Direct messages Inbox from your device.

1. On the Members app go to the Community tab.
2. Click on your profile picture and username.
3. Click on Direct message.

[Faique]

Having the same issue.