Previews in pop-ups not working

[Cprice]

I've noticed that the pop-up notifications had stopped working for whatsapp and bbm, the option is turned on for both but it's not working.

[Nike0169]

I don't think samsung tech support can help with that. you are better off just emailing their team directly

[Echo1]

mine is fine...

[Cprice]

so if tech support can't help, what team should I be emailing?