Problems with Rogers unlocking phone and not recognizing IMEI

[Madi46]

Has anyone experienced Rogers not being able to unlock a phone because their system doesnt recognize the IMEI? I bought the phone from them and it was connected to my account until I upgraded. Samsung cannot unlock it because of Rogers but they did say IMEI is correct. I have now had to go to an outside vendor

[Robodonster64]

interesting I'm with Rogers too but I didn't get my s7 unlocked yet and now I begin to try unlock it

[carr0498]

fyi-unlocking will be free starting in December...new crtc ruling

[Moderator_]

Thanks for the tip @carr0498!

[carr0498]

did you ever bring your phone in for repair?

[Madi46]

phone was never brought in for repair

[neverwasonanyofthiss]

Not me

[Madi46]

Took phone to outside vendor and the couldn't unlock it either. It came back rejected. I suspect Rogers made an error properly registering phone in their system even though the IMEI is correct according to Samsung