Rear camera glass breaking on its own

[Samsung_wszMb1h]

So this happened ....end of September.... wasn't dropped....is in a case that protected the phone ..I put the phone down for 1 min standing up ...in my line of sight....no one had access to it.... I picked up the phone ....looked down and there was hairlines over the glass over the camera ...i..touched it to see what was wrong...it went out more from there....it looked like it got shot ....shattered over one point then out from there ...had to rush to put some tape over it so glasd won't go inside ....went online to forums and read it's been happening alot more often with the colder weather..... its a manufacturers defect ...went to the samsung store ....they want $400+ to fix..... samsung ....explain! ....I want my phone fixed ..you know its a defect ...it should be recalled or at least fix it if it happens within reason

 

..its not cosmetic damage ..the glass is too thin over certain spots 

 

 

[Halston]

Hi @Samsung_wszMb1h,

Sorry for the inconvenience caused. As you have visit Samsung authorized service center and they have examined the phone to check the root cause. If they determine that it is due to physical damage. So, Unfortunately, you will be charged for the repair. If you have purchased Samsung care+ plan please contact them to claim it. Please check the terms and conditions of Samsung care + plan.

[Cassidy]

In Europe, Samsung recognized that the problem is ther fault and they repair the device FREE IF it's in the S 20 series

[supertrucker45]

same thing happend to my s20 fe 1 week old and bam random crack turned bullet hole **bleep** SAMSUNG!! WONT FIX it warranty doesn't cover it because it is deemed physical damage

[mhinc]

This reminds me of the S7 home button. And the coating chipping off after only a year. And being told it's not covered because it's from regular wear and tear..... Mmm hmmm the most commonly used button, and it's regular wear and tear. Samsung is by far the worst for warranty not just for phones, but anything they sell.

[TBone]

its a known problem for those devices.

[Members_Ha3E9Ir]

The same thing happened to me, no trauma, phone was in my pocket, opened box on Dec 20 and glass was broken by Dec 23, in case, not dropped once.  Will Samsung pay for this?

[TBone]

it's a design flaw of the device. because it's such a large single piece of glass it's more prone to cracking.

[Members_Ha3E9Ir]

This was rear camera lens glass, the glass is not that big at all.

[TBone]

yes I am aware.