Original topic:

receiving videos through email

(Topic created on: 04-04-2020 09:03 AM)
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thebrez
Active Level 6
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Galaxy S
Good day all. I was wondering why I receive the same video twice on my s7 edge phone, or is it because it's from a Gmail to my Gmail address?. It happens when I open up my regular email through Samsung. 
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18 Comments
keagan
Moderator
Moderator
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Galaxy S

Hey @ thebrez,

Please clear the cache for the email application. If you are still experiencing the issue, then remove and readd the mail accounts and check if it works.

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thebrez
Active Level 6
Galaxy S
Okay, thanks, I'll try that.
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thebrez
Active Level 6
Galaxy S
I removed the account and readded it, but still the same. I wonder if it's something to do with Gmail. On my Samsung tablet it works fine, but not on my phone, it's weird though.
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thebrez
Active Level 6
Galaxy S
Also, if I check the Gmail app itself, it shows just 1 copy of the video, but yet on the Samsung email app, it shows 2 copies, very weird. Thx
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lig
Beginner Level 2
Galaxy S
hi
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thebrez
Active Level 6
Galaxy S
Why is it,when i receive videos in my gmail, that it loads as 2 of 5he same video
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keagan
Moderator
Moderator
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Galaxy S

Hi thebrez,

Please get back to us with the screenshots of duplicate emails with their labels.

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thebrez
Active Level 6
Galaxy S
Thanks for responding, here is the screenshot. Ive cleared cache before, uninstalled and reinstalled. It doesnt happen on my tablet or if i check the Gmail app itself. It seems to be just this phone and samsung email app. Maybe there's a setting that needs to be adjusted. This happens all the time regardless of who sends the videos.
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keagan
Moderator
Moderator
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Galaxy S

Hi thebrez,

Thanks for sharing the screenshot. Please try wiping the cache partition on your device. Please get back to us with the status of the issue.

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