My S6 completely crashed and a got a new S7. I can't pull anything off my old phone - it won't even power on at all and a tech destroyed it with the idea of changing the battery.... I've recovered my contacts but can't get my old text messages which I really need. I thought Google would have them or my Samsung account but I can't find them in neither. Any tips? Maybe I had my settings set wrong and it didn't get backed up. Any tips? Thanks.
And to recover messages one has to tear down the phone and get the internal memory chip, connect to adapter reader and from there you can access it. Its in YouTube
Hey @Hoppy189, unfortunately if you did not have SMS backup enabled in your Google/Samsung accounts, there is no way to recover them after a factory reset.
To check your Samsung account for backed up data, open Settings > Accounts > Samsung > and add your Samsung account. After you're signed in, you should have a "RESTORE" option under your Settings > Backup and Reset > Samsung. If your messages aren't restored, they weren't backed up.
I have this problembwith txt and contacts. weird thing is, itbwas backed up and restoring. but after the 3rd wipe due to nougat issues, I cannot get them back. super frustrating.
