Original topic:

S10 plus ui4

(Topic created on: 01-31-2022 08:06 AM)
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Blaze521
Active Level 1
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Galaxy S
Has anyone experienced a issue to all sounds working with Atmos off, but when you enter a game you get advertising sounds only ?
I've noticed you need Atmos on since this update. Tried clearing system cache, fix apps threw boot logger.
Anyone have a fix for this ?
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Georgine
Moderator
Moderator
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Galaxy S

Hi, We request you to register an Error Report from the Samsung Members app by attaching the system logs.

Open the Samsung Members app>> Menu >> Support >> Send feedback >> Error Report >> Send system log file.

With these logs, our team could analyze the performance and errors on the device and if there is anything related to the Samsung update that you have installed recently, we would push a fix through an update.

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Blaze521
Active Level 1
Galaxy S
Ok I have sent report and hopefully this is can be fixed. I have no external devices to use this Dolby Atmos and don't require it for phone speeker. I have also tested Bluetooth ear peace and I get game sounds. As soon as I turn off ear peace the speeker crackers with game sound and goes out till I enable Dolby Atmos.
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