On my galaxy s21+ the lock button will sometimes register a single click as a double click. For instance when I go to lock my phone it will turn black and then go to the lock screen instantly or when I want to turn on the screen it will go to the lock screen and instantly turn back to black.
I can't seem to reproduce the problem but it feels as if it has to do with where I press on the lock button (top/middle/bottom)
The hardware test on the app shows normal function.
Hi, please verify your device in safe mode to diagnose the issue exactly if the third-party apps cause the issue or the device. Safe mode to check if added apps are causing problems. This mode only loads basic system software and allows you to disable third-party applications.
1. After turning off the device, turn it on.
2. Once the Samsung logo has started, press and hold the volume down button.
3. When the home screen appears, the safe mode is displayed in the lower-left corner of the screen.
How to deactivate safe mode.
1. Press and hold the power. Get back to us if the issue is still persisting in safe mode.
Nothing I can spot even under a flashlight. I tried using compressed air to clean out the area and no luck. I'm scared to use alcohol because I don't know how that'll react with the seal/glue etc.
Hi, We suggest you get the device examined by the technician to get it repaired. I request you please reach out to live chat support by using the link below and they will help you with the service ticket. Please make sure you keep the pictures and BOS(Bill Of Sale) handy for review. www.samsung.com/ca/livechat Samsung is offering Door to Door service:
For In-warranty: We will arrange a convenient and safe pick-up service solution at your home. Contact us at 1-800-SAMSUNG, LIVE CHAT or text WECARE (932273) and we will assist in diagnosing your device through Samsung Remote Service. We will also arrange service pick-up and delivery if repair is required and will clean your product prior to delivery. If service pick-up is required, you will receive a FedEx shipping waybill from our agents via email. Once you have received your waybill, please schedule a convenient pick-up time for your device at your home by calling FedEx at 1-800-GoFedEx (1-800-463-3339). The health and safety of our customers, employees and partners remain our top priority. For all services requiring pick-up and delivery, please see https://www.fedex.com/en-ca/coronavirus.html for details on how FedEx is responding to COVID-19. Samsung will pay for the cost of shipping by FedEx from your home to the service centre and from the service back to your home.
For repairs that are under the manufacturer’s warranty, there is no charge for the service to perform the repair for In-Warranty devices.
For repairs that are Out-of-Warranty, our Authorized Service Centre will determine the repair required and contact you with a repair quote and you will pay the service centre directly. In certain circumstances, an inspection fee may apply for any refused repair quotations.
