S22 ULTRA Delivery Date Confusion - And Bad Customer Service

[Mark_In_Canada_S22U]

Is it from the date you ordered, the delay, or when you get the email?

I ordered a red one on Feb 12 - got an email on March 1 saying 

Your Galaxy S22 Series smartphone is in the works!

We’ve got great news:
The production of your Galaxy S22 Series smartphone begun.

Samsung (dot) com exclusive colors need special production.
Please allow up to 4 weeks for delivery.

So, I am confused - am I still on what my order says as a March 5 delivery, or April????

UPDATE:

My "ORDER" went back in "TIME"????

Lol - look at this!

Then today I got an email:

I am being asked to review a phone... I haven't even got yet!!!!!

My phone is now at:

Samsung - you don't offer anything in consolation what-so-ever??????

That's *Horrible* customer service - does no one from Samsung actually go over these posts?????????

Mark

[Mark_In_Canada_S22U]

So, to keep everyone up to date, I was told that "it's on the way to your home country, and then from there it will be 2-3 days."

*No* estimated date and time it will come.

*No* sorry, we know you are a loyal customer, and hey, we screwed up on our end, here, here's something we can give you to smooth this over.

Thanks for replying "Brantley", but the "We would like to inform you that the order is shipped to country which means on the way to warehouse. Once order reaches warehouse, it takes 2-3 business days to reach your end." is not very customer centric.

I seriously think you guys dropped the ball - and at least for those of us who actually did pre-order before the February 25th release date - you guys should over some kind of incentive to show us that you care about loyalty.

I have been Samsung loyal since 2012 - and the coldness with the reply, especially the "take it or leave it" attitude with Samsung, quite **bleep**...

I really think, no - I really believe that SAMSUNG should be stepping up here and doing better!

Mark

[Mark_In_Canada_S22U]

Lol - Bleep is "**bleep**".

That's funny - love the bleep, haha.

[Canadian-Steph]

Lol I got the exact same reply word for word today. So basically..blah blah blah..filler filler blah same thing as before..still no info, no real update & no clue what's going on with our orders..

Smh

[Mark_In_Canada_S22U]

It's just "cut and paste" with them!

And I thought - hey - maybe they will step up this time, and then, *nuthin'*, lol.

Filler is right Smh!

[Canadian-Steph]

I ordered a foam mattress from Amazon on Saturday. It was 1 day shipping. Sunday morning my tracking said my order would arrive by 10pm but then by noon it changed to "delayed". 

I live chatted cs & asked what happened to the 1 day shipping. He told me the item didn't make it to the local facility on time & I'd get it on Monday instead. 

I thanked him for the info & told him to have a great day but then he popped back in to the chat & offered me $10 off of my order.  Totally unnecessary as i was satisfied with just his answer alone but the point is..I asked a question, he gave me the info I wanted & he even went above & beyond to show that at Amazon, they want customers to feel like they care even if it's just a $185 slab of foam thats only delayed by 1 day..

However... at Samsung Canada...they give generic copy & paste responses that just circle us right back to not knowing where our $2000 phone that was ordered 5-7 weeks ago is or when we will have it.

[Mark_In_Canada_S22U]

Exactly - I had a similar experience with Amazon - got sent totally the wrong items - they said, it's alright, our bad - keep it - and resent me what I had ordered.

Same day fixing, no fuss.

The people answering our calls here don't care, and it's showing by the large number of complaints - I mean just look at how many posts are complaining about getting the run-around and the non descript answers we keep getting!

FOR SHAME SAMSUNG!!!!

Mark

[Mark_In_Canada_S22U]

I mean, who do we have to escalate this to?

Do we go to Twitter? Facebook?

When will SAMSUNG actually admit they screwed up handling this?

Mark

[Mark_In_Canada_S22U]

It rhymes with ducks, but has an "s" at the start, haha.

[Mark_In_Canada_S22U]

See Samsung, I am not angry, and I can find the funny in the above, but I am disappointed - I love your phones, but your service - well, think of a word that sounds like ducks but starts with a "s", haha!

[Mark_In_Canada_S22U]

I am the polite antagonist - but look at where I am - how can I recommend anything pre-order from you guys?

I mean - think about it - if you smoothed over the deal, and asked for confidentiality, I would say it here - that you guys stepped up and actually made a difference - that, hey, they got it wrong, but they made up for it.

Seems like a no-brainer to me, no?