Everyone knows this model suffers from a design flaw resulting a crackling sound from the bottom speaker. I also know that a simple solution to solve this is by taking out the sim tray. The problem is the crackling sound returns after awhile!! I now have to always remove the SIM tray to address the issue and its getting annoying. It's unacceptable for $2k CAD i paid for this device. Does the warranty cover this?
It seems it could be a manufacturing flaw instead cause not everyone is complaining about it. Taking out the sim tray and putting it back 100% fixes it but the annoying part is that the crackling sound eventually comes back. Totally unacceptable for such a top of the line device let alone a brand like Samsung.
Normally (it is NOT supposed to be normal), the issue is caused by a change in internal v external air pressure. It's most frequently reported by people who are travelling by air. However ambient temperature changes may result in a similar issue.
Short of drilling a hole in the case of the device (No, that is DEFINITELY NOT a suggestion), removing the SIM tray / just opening the SIM tray, equalizes the air pressure differential.
I think that you might be hard pressed to get it fixed under warranty, as it is likely a design flaw.
If you remember the Note 7 🔥, it took some time for Samsung to acknowledge the issue.. so..
I love the phone.. it's literally a pocket DSLR with smart features. Its tragic how such a phone has this simple but extremely annoying problem. If it's not covered, I am still keeping it. No way I'm gonna sell it and lose $500 in the process.
