S24 stopped syncing Gallery to One Drive

[Emerge01]

I've tried all the resets, uninstalling One Drive etc. Nov 3 was the lady time it would sync and now it does nothing. 

[RedDogRabbit]

Any chance you have used all of the storage available for your OneDrive account? 

[Emerge01]

I've only used 198.5 GB out of 1034 GB

[Helenna]

Hi Emerge01,

That's sad to hear that your Galaxy S24 has stopped syncing the Gallery with OneDrive, despite trying resets and reinstalling OneDrive. Please try the below troubleshooting steps to resolve the issue:

Check Gallery and OneDrive Settings: Open the Gallery app: Tap the three-dot menu > Settings > Sync with OneDrive. Ensure syncing is enabled and linked to the correct Microsoft account.

Open the OneDrive app: Go to Settings > Camera Upload. Ensure the feature is turned on and set to upload photos and videos from the Gallery.

Verify OneDrive Permissions: Go to Settings > Apps > OneDrive > Permissions. Ensure OneDrive has access to: Files and media: Camera (if Camera Upload is enabled directly in OneDrive) Background data usage (under "Mobile data & Wi-Fi"). 

Clear Cache and Data: Go to Settings > Apps > OneDrive. Tap Storage > Clear cache and Clear data. Do the same for the Gallery app: Settings > Apps > Gallery > Storage > Clear cache.

Disconnect and reconnect your Microsoft account: Open the Gallery app > Settings > Sync with OneDrive. Tap Sign out, then sign back in with your Microsoft credentials.

Check OneDrive Storage: Log in to your OneDrive account via a web browser. Verify if you have enough available storage. Delete unnecessary files if your storage is full.

Thank you.