I pre purchased the S25 Ultra base model and have been loving it so far. The one MAJOR complaint I have is with the new February OS update. The native Samsung camera app is great when taking pictures. However, the video recordings are terrible. Most videos come out extremely dark when trying to record videos. As an example, It's almost as though the phones display goes completely dark. As in the brightness goes completely down. But it doesn't. It's the cameras software when using video mode that makes all videos extremely dark.
I've read a few complaints online about this exact issue and I'm experiencing the issues as well. Please investigate this particular issue and address in your next software update.
This bug unfortunately ruined a family get away weekend trying to record videos of my family and my 2 year old son. I've attached a video of the issue occuring. This happened to all my videos.
Second issue. Since updating to OneUI7 February update, charging my phone now causes it to heat up which wasnt an issue prior to the update. This is intermittent but does happen frequently. I've restarted the phone a few times as well as powered it off completely over night. Issue persists.
Thanks.
(Reposting as my original post seems to have disappeared...🤔)
Did you shoot this in an automated mode? Or a pro mode?
Winter scenes are notoriously difficult for photographers. This because the frame is full of bright white. The processor is lowering the exposure in attempt to allow you to see detail in the snow. The assumption is that if 90% of what fills your frame is white, that your intention is to capture a mostly white photo, thus lower the exposure sufficient to capture detail in white. Your subject matter ends up entirely underexposed. If you expose for the subject matter, the whites in the back and foreground will be entirely over exposed or 'blown out' .
It would be nice if the AI was better tuned for this. That is, recognizing what you are trying to achieve.
In the meantime, the basic video shooter has an exposure slider, and in situations like this, you are best to increase the exposure slider.
Hey @Fatwa, thanks for the info. I'm just using the "out of the box settings". I'm not a pro photographer by any means. Just a regular guy trying to take great pictures and videos of family outings using what hopefully is a great product. High expectations on my part for this S25U phone.
We’re delighted to hear that you’re enjoying your new Galaxy S25 Ultra, but we understand your concerns regarding the recent issues after the recent update.
We appreciate you bringing this to our attention. Our team is currently investigating this matter, and we aim to address it in future updates.
We recommend ensuring the device is in a cool environment while charging and using the original Samsung charger for the best experience.
We sincerely apologize for any inconvenience caused, especially during such a meaningful family occasion. To help us expedite the resolution, we kindly encourage you to submit an error report through the Samsung Members app with logs attached. This will assist our development team in thoroughly diagnosing the issue.
Thank you for sharing your feedback and for being a part of the Galaxy family!
