So my galaxy S6 has been very well used but the fingerprint scanner stopped working around a month after i got it new. Anyone else have this problem and any ideas on how to fix it?
Hi yt8rt, When you scan your fingerprints on the device, be aware of the following conditions that may affect the feature’s performance: • The Home key contains a fingerprint recognition sensor. Ensure that the Home key is not scratched or damaged by metal objects, such as coins, keys, and necklaces. • The screen protector of the device may cause the fingerprint recognition sensor to malfunction. Remove the screen protector to improve fingerprint sensitivity. • Ensure that the fingerprint recognition area and your fingers are clean and dry. • The device may not recognize fingerprints that are affected by wrinkles or scars. • The device may not recognize fingerprints from small or thin fingers. • If you bend your finger or use a fingertip, the device may not recognize your fingerprints. Make sure to cover the entire Home key with your finger. • To improve recognition performance, register fingerprints of the hand used most often to perform tasks on the device. • In dry environments, static electricity can build up in the device. Avoid using this feature in dry environments or before using the feature, discharge static electricity by touching a metal object.
Hey yt8rt, We suggest you to contact the live chat support so that they will help you to file the service request on behalf of your name to repair the phone. Note: As the situation with COVID-19 continues to evolve, we want to assure you that the health and safety of our customers is our top priority at Samsung Electronics Canada. Since your device will require service, we are offering you Door to Door pick up service. Here is the link for live chat support: https://www.samsung.com/ca/livechat
Hi yt8rt, When you scan your fingerprints on the device, be aware of the following conditions that may affect the feature’s performance: • The Home key contains a fingerprint recognition sensor. Ensure that the Home key is not scratched or damaged by metal objects, such as coins, keys, and necklaces. • The screen protector of the device may cause the fingerprint recognition sensor to malfunction. Remove the screen protector to improve fingerprint sensitivity. • Ensure that the fingerprint recognition area and your fingers are clean and dry. • The device may not recognize fingerprints that are affected by wrinkles or scars. • The device may not recognize fingerprints from small or thin fingers. • If you bend your finger or use a fingertip, the device may not recognize your fingerprints. Make sure to cover the entire Home key with your finger. • To improve recognition performance, register fingerprints of the hand used most often to perform tasks on the device. • In dry environments, static electricity can build up in the device. Avoid using this feature in dry environments or before using the feature, discharge static electricity by touching a metal object.
Hey yt8rt, We suggest you to contact the live chat support so that they will help you to file the service request on behalf of your name to repair the phone. Note: As the situation with COVID-19 continues to evolve, we want to assure you that the health and safety of our customers is our top priority at Samsung Electronics Canada. Since your device will require service, we are offering you Door to Door pick up service. Here is the link for live chat support: https://www.samsung.com/ca/livechat
