I have experienced as I called samsung CS for pre order of S22 Ultra which was in preparing dispatch stage since last 4 days. When I spoke to them they advised that Fedex having some issues so they can't deliver it until next week. Evertime they lie and in terms of compensation they advise that they can't do anything. You spend $1600 for the device and they make you to beg in front of them. Their supervisors are not available to take calls as they are so busy. Freaking Samsung never gonna recommend anyone to buy stuff.
Hi, We do sincerely apologize for the further delay. We were expecting inventory to arrive in our Canadian warehouse. However due to overwhelming success of our new product launch, we have been impacted, therefore still waiting on many models to arrive. We do appreciate your purchase and are aware that you want to be able to receive it. Again, please watch for your tracking email from us, or follow your order progress online. I can appreciate your frustration and disappointment.
My phone supposedly passed the "ready to ship" stage and supposedly has been "on the way" for two weeks now. What the hell is going on? Have they actually sent the phone or not? "On the way" implies it has been sent, but they have no tracking number? Trying to contact CS puts you in hours long queues. They don't respond to emails.
Heads need to roll for this. This is not an acceptable way for a business to operate.
If you're like me, and still waiting for your S22 Ultra Pre-Order, and still frustrated with SAMSUNG's bad customer service, head on down to my latest post:
