I'm having issues with s25 ultra i received so requested a replacement and its funny that they have to setup a call back with manager. Its been 3 days no one called me and now when i call they *** playing games. Someome even said that my supervisor said we cant transfer you to the manager. Dumb customer service. Sending the device back and will never purchase samsung again. Apple has the best customer service
We are really sorry to hear about your experience with our customer service. We absolutely understand how frustrating it can be when you’re not getting the support you expect. Please know that we take your feedback seriously, and this isn’t the experience we aim to provide.
We can definitely help escalate your case to the right team to ensure it gets the attention it deserves.
