Samsung should offer compensation

[Samsung_G17NIA8]

Samsung Canada should compensate all customers who have shipping delayed pre-orders.

Throughout the pre-order process, Samsung did state that it would SHIPS FROM February 22, but, most importantly, the last ARRIVES ON date in the receipt was February 22, which is not an estimate, not a promise, it is a contract. But until today Mar 2nd, I still don't receive it! Samsung said the reason for the delay is too many demands, it is perhaps true, but it is still the fault of Samsung, not their customers! It is Samsung who should take responsibility. But Samsung is simply sending a template-style apology for their fault, It's pointless and unacceptable.

I've been using Samsung phones since the S3, and the rest of the family also use Samsung phones, and my fridge and all my TVs are Samsung too, I'm a Samsung fan indeed. This is the first time I pre-ordered a phone on the official website, a very bad experience! The worst!  Samsung doesn't care about its customers at all.
Samsung should give all customers who pre-order phones the compensation they deserve, correct this wrong attitude immediately. Otherwise, Samsung's failure in China will be bound to repeat here again for sure!

[Andrew250]

I expect compensation for the delay along with the lack of open, honest, and detailed communication.  They better send a screen protector, case of my choice, and headphone jack dongle at a minimum.

[Samsung_G17NIA8]

The reality is that Samsung sold millions of devices, most of which were delayed. but only a few require compensations like we did, So, samsung will just haha....

[Andrew250]

Are you a Samsung apologist? Are you encouraging them to disregard us and rationalizing it?

[Capbye]

Gosh, had I seen these posts prior to ordering my S22 Ultra I'd never order from Samsung directly. I placed my order on the 8th of March, still "processing", I wonder how long will it take to get my phone. This is unacceptable!

[T4NG0]

Depends on the specs , typical reply from Samsung as of now is 2 to 5 weeks from shipping date, We are already in 3rd  week since shipping started so I am expecting some shipment some times by end of the March or 1st week of April. but then again its Samsung so no one knows. This was my 1st time pre -ordering and due to their lack of communication and dishonesty its been ruined, I don't think i will ever do pre order on any product in the future. 

[Samsung_G17NIA8]

Finally received it, should have received it on February 22. I was not so excited to get it because I waited so long! The packaging is really shabby, and the included USB cable is not as good as the s9+ I think. BTW, It is Made in Korea as stated on the box? All in all, a very bad experience， and the price is not that good compared to bestbuy. Will never pre-order again, and this will be my last Samsung phone, come from S3. Samsung does need to compensate customers! 

[Mark_In_Canada_S22U]

Check out my thread - and the lame reply I got: 

S22 ULTRA Delivery Date Confusion - And Bad Customer Service...

SAMSUNG doesn't seem to want to improve their customer service.

[Aulakh86]

Never ever going to Pre-Order from Samsung again. communication has been the worst. 

Originally ordered the S22 ultra in pink from O2, the arrival date was 25th Feb to my door. But I then seen the S22 Ultra 1tb Red on their website, so I cancelled my O2 pre-order and ordered this on the 12th Feb (big mistake)… the delivery time was 2-4 weeks which I didn’t mind as it meant only waiting an extra week or so as the latest arrival date was 12th March on Order tracking. The processing page never updated, I even went on CHAT to Samsung who ensured me my phone was in a UK warehouse waiting to be delivered and I should get a delivery email in 28 hours… this did not happen! I then rang on the 12th March to be told I have to wait until its back in stock….”Wait”…I already ordered this when It was in stock, in fact it was showing in stock for a good week or so after I ordered it?!? Again told I will get a email reply in 48h.. again nothing!!! Spoke on a chat to be told its in a warehouse again…… Rang them again to be told again they are emailing to relevant department and Ill get a reply in 48 hours… surprise nothing.

I then randomly get an automated email to saying “ORDER RECEIVED” ?!?
Then the next day another email to say “CUSTOMISING”?!?

These are basically the emails I should have received 4 and half weeks prior when I places the order. I think Samsung had misplaced my order and have now put me to the back of the queue.

And then yesterday I get a email (by an actual human…kinda) telling me the phones out of stock and is not due in until early April…. He also told me that I will receive a order number when the stock is back in?!? eerrrm I already received one of these when I placed the order, are they trying to tell me in another 5 weeks down the line they can tell me the same **bleep** about it being out of stock? Beyond frustrated. If I knew this beforehand I would have switched over to the new Iphones or Sony even! Cant even cancel my order due to getting all the accessories for my new phone. So annoyed. So sick of speaking to robots on the phone so keep repeating the same **bleep**.

If my complaints done get compensated accordingly I will be taking this to the social media platform.

SHOCKING

[Mark_In_Canada_S22U]

Yeah - that's a good idea - on Facebook and such.

[clint]

The worst phone ever. And the last Samsung I will ever own