You could try these steps to see if they work: - Go into settings - Display - Screen timeout - Select the amount of time you want the screen to stay on.
Hi, you can try Booting into Recovery by Wiping Cache partition. If you wipe your cache partition, it removes any temporary files that may be causing the issue with your device.
1. Hold the Power button and Volume Down to open the power options where choose the Power off.
2. When the screen goes dark press the Volume Up and Power keys together.
3. Let go of all held buttons when you see the Recovery mode on the screen.
4. Then you should select Wipe cache partition. Use Volume Up to navigate and the Power button to accept it.
5. Choose Yes and press the Power key to confirm that operation.
6. After that select Reboot system now with the Power key.
Hi, we appreciate your efforts in trying all the possible troubleshooting steps.
Unfortunately, the issue is still there we request you to generate an error report by following below steps:
Tap and hold on Samsung Members Icon and tap on Error report >> select the category from the below >> Describe the issue and check the option "send system log data" then send.
An expert from the Samsung Members team will try and respond to the report as quickly as possible.
