Original topic:

ScreenOff Memo Not Working

(Topic created on: 03-02-2023 05:14 PM)
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Deevvv
Active Level 6
Options
Galaxy S
I have been having some problems with Screen Off memos on S23 Ultra.
The phone recognizes that I remove the SPen and vibrates but doesn't turn on the screen of memo. Yes it is turned on in the settings. Tried toggling it on and off and still no results.
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12 Comments
joeyjojo
Beginner Level 5
Galaxy S
Works fine for me
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Helenna
Moderator
Moderator
Options
Galaxy S

Hi Deevvv, we see that your'e facing this issue randomly.

However, as you have mentioned it is fixed now. If you face this issue again.

Unfortunately, factory reset might be the last option to fix the problem.

please perform back up and factory reset by following the steps in the given links.

https://www.samsung.com/ca/support/mobile-devices/galaxy-phone-back-up-and-restore-data/

https://www.samsung.com/ca/support/mobile-devices/galaxy-phone-perform-a-factory-reset/

 
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VDdimitrova
Beginner Level 2
Galaxy S

I don't believe that the only solution can be to do a hard reset on your Samsung phone. Does anyone have another solution for this issue? 

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