I just got my daughter an s24 and when we did this Smart switch from her old phone it asked for the secure folder password so we assumed that everything came over. Unfortunately when we try to create it on her new phone, it just gives us an error message "if problem persists, please contact customer service." I have family link set up on the phone so I'm wondering if that has anything to do with it. She has a few saved screenshots from her friends that she moved there (I've seen them too haha) that she is panicking are now gone. Any help to be appreciated, thank you!
As per the error message, we suggest you to restore the secure folder data on your device. 1. Open Secure Folder and enter your Passcode 2. Tap on the 3 dots. 3. Select Settings 4. Tap on Backup and restore 5. Select Restore within your Backup and restore settings 6. Select the device and content you would like to restore then tap the Restore button to finalize the command. 7. Tap on Restore. Then, perform the clear cache of the secure folder and restart the device once. Go to Settings> Apps> Select the Secure Folder app> Tap on Storage> Clear cache. After that, you can try to back up the data to the Secure Folder app and make sure that you have a full network connection and active mobile data plan. It needs to connect the Secure Folder with your Samsung account.
Thank you for the response, but I think you misunderstood the issue. We can't even get to the step of entering her passcode as it won't let us create the secure folder. We just get the error message "if problem persists please contact customer service"
