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12-15-2024 09:44 AM in
Galaxy S- Mark as New
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12-15-2024 10:03 AM in
Galaxy SBefore you start looking for a repair, start with:
Open the Samsung Members app & Click on Support & run the Diagnostics for your device. See if you get any error messages for the Touch Screen.
Boot into Recovery & Wipe Cache.
Boot into Recovery & Factory Reset (backup your device with Smart Switch first).
See if the issue is resolved?
If not, you may want to visit a Samsung Service Centre to get it checked out by a tech.
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12-15-2024 01:17 PM in
Galaxy S- Mark as New
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12-15-2024 01:54 PM in
Galaxy SMonday morning 7am 😁
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12-16-2024 11:52 AM in
Galaxy S- Mark as New
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12-15-2024 01:53 PM in
Galaxy SOh and yeah, it's not a software "bug" from Samsung.. online info is not reliable, especially depending on the source.

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12-16-2024 07:16 AM in
Galaxy SHi coolsbounce,
We are sorry to hear this touch sensitivity issue on your Samsung S21 FE.
Along with the suggestions by RedDogRabbit, you can also try boot your phone into Safe Mode (press and hold the power button, then tap and hold Power Off > Safe Mode). This will disable third-party apps temporarily. If the issue resolves, an app may be causing the problem.
If that doesn't work, please back up your device and perform factory data reset by following the steps in the given links.
https://www.samsung.com/ca/support/mobile-devices/back-up-and-restore-data-on-your-galaxy-phone/
https://www.samsung.com/ca/support/mobile-devices/reset-your-samsung-galaxy/
If that doesn't resolve the issue, as a last resort please visit the nearest Samsung Authorized service to get the device examined by the service technician to get it fixed.
Please visit the link above link to know the nearest Samsung Authorized service center.
Thank you.
