I recently traded-in my Note 10+ for the new S23 Ultra. I sent a perfectly working phone. But I was told the phone they received was not working. They posted a picture but I could not **bleep** anything on it. I called Samsung but they said the trade in was done by external parties and there was nothing they could do about it. I tried to contact the trade-in people, but there was no way to talk to an agent. Other than 1 email, I did not receive anything else from them. I contacted them multiple times explaining that my phone was working when I sent it out. How do I know if their people did not break my phone and not give me the trade in value. They even took the trade-in amount that I was supposed to receive out of my account without my permission or approval. And they did not even return my old phone. Please do not use the trade-in services offered by Samsung.
Hi, that's really unfortunate and sad to hear the whole bad experience you had dealing while Trade-in your device.
We certainly understand how frustrating that must have been for you. We sincerely apologize for the inconvenience caused to you.
Kindly provide us the details requested in DM(direct message), so that we will escalate the issue and bring this to our higher team.
Please check the direct message by following the below instructions and reply to us with the requested information. Log in to the web version of Samsung Members community Canada (Link: https://r1.community.samsung.com/t5/community/ct-p/ca-community ) and click on the Message icon at the top right (Samsung Members) >> Inbox >> Reply to the DM (Direct Message).
OR
Viewing your Direct messages Inbox from your device. On the Members app go to the Community tab. Click on your profile picture and username. Click on Direct message.
