I got an email from Samsung regarding my trade in adjustment and if I like I can accept it. But when I clicked on the link the status is still showing Delivered and Assessment is pending. There is no button or option to accept the adjustment. Had anyone gone through this before? I think in case if I don't take any action it will be defaulted to acceptance but not cancellation. Could someone please clarify me?
If you have any questions or concerns regarding the trade-in, please get in contact with our Live Chat support by visiting the below Samsung Canada Support site, so that the will be assist you accordingly: www.samsung.com/ca/livechat
Connected with the customer support through live chat and got the clarification that the offer will be accepted within 14 days automatically. I no need to take any action from my side.
It was little different for me. I received an email from Samsung on Friday saying that they received my device, inspected it and my trade-in is complete, no further action required from me.When I checked the status it was showing only delivered not assesment. One hour later I got another email from Samsung saying that they received my device and it will be inspected over next 5 to 10 business days. I checked the status today (Monday) and it is showing assesment but never got any email from Samsung anymore.
Ya it is very confusing. When I connected with the customer service person he told me no need to take any action. Then why the email sent with the Action Required. It always is a wonder for me why Samsung such a big organization fails with such silly issues. Even small start-up companies have perfect websites with automated business processes and statues.
It was my first trade-in and I was also confused, I thought they just made mistake - it can happen. I guess they are just way too busy and not hiring enough people in order to save money. Anyway my trade-in is complete, despite the small confusion it was quite fast process and I'm very happy. I ordered the s25 ultra and received $950cad trade-in value for my s22+ so I won't be complaining 😁👍
