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06-10-2022 05:37 PM in
Galaxy SHi,
Just a heads-up to sell your phone instead of attempting a trade-in with Samsung Canada. I was unaware of the issues with scamming and had good experience with Apple trade-in so I made the mistake of trading my iPhone XR.
First email I received mentioned an adjustment from 200$ to 84$ for the trade-in value. The issue mentioned was burn-in which surprised me since there was none when I sent it. I asked for more pictures which showed there was no burn-in but this time they mentioned a dead pixel. This also was not evident on their picture and their picture confirmed the absence of burn-in (matter of perspective from the angle they took the shot from.
Also, communication has been atrocious. From day 1 of the email warning about adjusted trade-in value, I was told to just wait and that I would be emailed back. Despite connecting with different agents on the forum every couple days, the period to accept/reject the trade-in adjusted value lapsed so I was not able to do anything. I finally received an email from Hamid Afilal who has provided me with the picture attached. I am not sure he actually looked at it when he is saying there is a dead pixel or if he is just as morally corrupt as the trade-in team. The picture he sent
this time around clearly shows that there is no burn-in and that the "burn-in" that was spotted in the first time was a matter of image manipulation by taking the shot from the side.
The S22 itself has been a major disappointment as well with screen in tune if 2h11m and screen off time of 13h48m despite all the settings tweaked for power saving.
Anyway, beware.
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06-12-2022 05:03 PM in
Galaxy S- Mark as New
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06-11-2022 12:59 AM in
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06-12-2022 07:24 AM in
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06-14-2022 01:28 AM in
Galaxy SUnfortunately in my case, I trusted the issue would be resolved based on my communication with the agents. I kept being told to wait for an email that would resolve the issue. Instead of an email by a Samsung representative as promised, the next email I got was an automatic one by Assurant telling me the wait period had lapsed..
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06-14-2022 01:31 AM in
Galaxy SThey aren't good at anything else, more communication probably just hurts more than it fixes

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06-12-2022 01:28 PM (Last edited 06-12-2022 01:28 PM ) in
Galaxy SHi, you will have 14 days to accept or decline the adjusted Trade-In Value. As per the Terms of Use, if you accept the adjusted Trade-In Value, or do not respond within 14 days, Samsung will charge you the difference between the adjusted Trade-In Value and the Trade-In Value that was applied to the purchase of your new Galaxy product, plus applicable taxes (“Device Condition Charge”).
If you reject the adjusted Trade-In Value, your used device may be returned to you and Samsung will charge you the full amount of the Trade-In Value, and any applicable promotional trade-in credit, that was applied to the purchase of your new Galaxy product, plus applicable taxes.
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06-12-2022 05:03 PM in
Galaxy S- Mark as New
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11-04-2022 10:58 PM in
Galaxy S- Mark as New
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11-04-2022 11:35 PM in
Galaxy SI ended up writing a complaint with the Better Business Bureau. They ended up finding a middle of the road solution.
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11-04-2022 11:44 PM in
Galaxy S