UI 7.0 Update – Black Screen with “i” Icon Appearing When Using Microsoft Apps

[dhthibault]

Hi everyone,

After updating my Galaxy S22 Ultra to UI 7.0, I’ve been experiencing an odd issue. A black screen with a white lowercase “i” swipes across the screen and disappears. This happens multiple times while using apps like Microsoft Outlook, OneDrive, and Edge (including private mode).

I cleared all cache and also uninstalled all Microsoft apps-and the issue stopped. However, as soon as I reinstalled Outlook, the problem returned almost immediately.

Has anyone else experienced this? Or does anyone know how to fix it? I’ve attached a screenshot of the error. It only appears for a split second multiple times while using the app.

Thanks in advance for any help, David

A captured screenshot of the issue.

[RedDogRabbit]

You could try Clearing BOTH Cache & Data for the Microsoft Apps & Reboot.. Sounds like a software related issue with Microsoft apps. 

Booting into Safe Mode, likely wouldn't tell you anything, as 3rd party apps are disabled in Safe Mode. 

[Helenna]

Hi dhthibault,

As adviced by RedDogRabbit did you try booting the device into safe mode, clearing cache and data for the Microsoft apps reboot and check for the issue?

[RobertZ]

Did you even read the original post? They completely uninstalled and reinstalled the Microsoft apps and the problem returned.

[RedDogRabbit]

Yeah I did read that they Uninstalled MS apps, but I was curious to see if Clearing BOTH Cache & Data for the Apps, after they were Reinstalled would have any effect. 

Sometimes when you just uninstall, remnants are left behind, and Reinstalling might incorporate those remnants?