Video Call on S7

[Tom11]

Hi ,
I wonder why i don't have Video Call option on my phone app ?
Please check the attachements for more info!

[IBGS20U]

It depends on your carrier. If they offer it than you'll have it. Consult with your carrier about it. I'm with Rogers and I have it.

[Echo1]

it looks like he is with bell and they don't offer it. just try 3rd party app if I am right.

[Tom11]

I'm with bell

[Tom11]

if i change the csc to rogers csc , it will work?

[CHMultimedia]

You rooted your device (KNOX tripped). That might be the problem.


AAH WAIT I KNOW WHAT'S WRONG

[Tom11]

😂

[CHMultimedia]

Your CSC is set to Canada Unlocked (XAC).
You need to be on Bell (BMC). What FW version are you running? Just out of curiosity.

[Tom11]

BRC2

[CHMultimedia]

If you want to fix your issue (that's the only way to do it sorry).

1: Backup EVERYTHING.
2:Make sure you backed up everything
3: Are you sure you backed up everything?
4: Dial this in the phone app
*#243203855#
5: Select BMC on the next screen.
6: Select Install.
7: Device will format.
8: Restore backup
9: Problemo solved 😀