Original topic:

whatsapp conversation stops after 10 minutes on my s10

(Topic created on: 03-27-2021 04:49 PM)
1645 Views
s10issueguy
Active Level 1
Options
Galaxy S
When I have a conversation (talking) on whatsapp my conversation from my side stops after 10minutes sometimes it takes longer, but it stops all at a sudden. It does it on wifi but also using my phone provider.
Tried everything, resetting etc.
Who knows a solution?

0 Likes
21 Comments
Galaxy S

this could definetly be a network connection issue.

I would first make sure you are using the latest version of WhatsApp.

Second I would also go into settings -> Apps -> WhatsApp -> Storage and clear your cache and data.

 

After completing the above steps, and still experiencing the same issue, I would recommend to uninstall and reinstall the app.

0 Likes
Cassidy
Expert Level 5
Galaxy S

If he clear data, he will erase everything..

I should try to make a wipe cache partition first

 

Did you see this 3 days ago :

Android System Webview causing many problems to all applications .

You can go to Settings / Apps / (your app) system applications /Android System Webview. Click 3 dots on top right and uninstall the updates. Restart

Now you can Open Google Play Store, then make all updates .

If Android System Webview is disable, you need to disable Chrome to make it work..it works too

Now, restart the device and make all Play Store updates.

 

0 Likes
s10issueguy
Active Level 1
Galaxy S
this what I get clicking the 3 dots

Screenshot_20210327-203245_Settings.jpg

0 Likes
Cassidy
Expert Level 5
Galaxy S
Click here to find Android System Webview

Screenshot_20210327-224849_Samsung Members_38036.jpg

Screenshot_20210327-225027_Settings_38038.jpg

Screenshot_20210327-225059_Settings_38042.jpg

Screenshot_20210327-225047_Settings_38040.jpg

0 Likes
s10issueguy
Active Level 1
Galaxy S
thank you. I deleted the app. restarted the phone and installed that app again.
0 Likes
Galaxy S
Yes he will lose everything but WhatsApp does a very good job of backing up all chats so that is why I recommend to also clear data.
The app is not crashing so I didn't think it was part of androids WebView
s10issueguy
Active Level 1
Galaxy S
not going to loose all my whatsapp data.
0 Likes
s10issueguy
Active Level 1
Galaxy S
still using same network and provider as before. former samesung noissue at all.
I see in settings screen time out is 10 minutes. I can't find how to switch this to 2 or 3 hours. when I keep touching the screen the calls stay and I can keep talking. is the issue somewhere there?
0 Likes
Cassidy
Expert Level 5
Galaxy S

@S10issie

Does the cellular is getting hot when using Whatsapp ? If Yes, it could be the device's safety that automaticaly  close the application...I wrote this because it seem to happen after + - 10 minutes of use..

Just a idea like that...it happen when using my camera and device coming hot...

0 Likes