Wifi 6E problems

[ccruz21]

My s23 phone has problems connecting to the Wi-Fi 6E. It connects but the internet connection isn't stable, it goes off very often. I then turn wifi on and off multiple times until it eventually connects to the Wi-Fi 6, and that one is stable, but sometimes it takes me half an hour to connect with internet successfully. I've been to the Samsung store they say everything is fine. My internet provider says everything is fine. But there's obviously a problem with my phone's ability to connect to the Wi-Fi 6E.

A search online showed this is happening to other users. Any solution yet? Samsung tech support didn't know what to do.

[RobertZ]

Can't hurt to try toggling the randomized MAC address setting.

[Helenna]

Hi, I request you to please follow the below steps once and check again.

Step 1. Launch the Settings app.

Step 2. Tap General management menu.

Step 3. Tap Reset menu.

Step 4. Tap Reset network settings menu.

Step 5. Tap Reset settings button.

Note: It will just erase your network settings, Wi-Fi passwords stored and Bluetooth connections.

[ccruz21]

Hi. I already tried that

[Helenna]

Hi, as you have tried all the necessary troubleshooting steps, I request you to please "Back up" the device and perform Factory reset by using the below link and check the issue.

https://www.samsung.com/ca/support/mobile-devices/galaxy-phone-back-up-and-restore-data/

https://www.samsung.com/ca/support/mobile-devices/galaxy-phone-perform-a-factory-reset/

If your phone is still having issues after performing a reset, please visit a Samsung authorized service center.

https://www.samsung.com/ca/support/service-center/

[ccruz21]

Hi, I've done the factory reset and I've also visited the Samsung service center. They can't find the problem

[Helenna]

Hi, I request you to please submit request at Samsung members app.

Please follow the below steps.

1 Launch Samsung Members app.

2 Tap on Support and Scroll down the screen and select Error Reports.

3 Choose a category below.

4 Make Sure That Send System Log Data is Selected to Help Resolve Your Questions Quickly and Describe Your Problem in Details.

[ccruz21]

I already did that, but I have not received a response

[Bhavnoor]

I am facing the same issue but can't find a solution

[Bhavnoor]

What did the service centre say?