Original topic:

Wired Charging not working after software update

(Topic created on: 06-01-2025 11:33 PM)
153 Views
Katie-Ann
Beginner Level 1
Options
Galaxy S
Hey is anyone having the issue of their phone not charging via cord. My phone will charge wirelessly but literally right after I did the software update to UI Version 7.0, Android Version 15, my phone will not charge when I plug my charger in. I have tried numerous cables, blocks and different outlets in my home. I cleaned the port with compressed air ect. Keep in mind my phone was plugged in and charging perfectly fine when I accepted the software update, right after the update it would no longer charge via cable. 

Any help would be awesome, I use my phone alot for college on my breaks and to keep in touch with my husband when he's away out of town working alot. 
I don't use my phone for anything other than messenger and scrolling fb, or looking at Pinterest ( I know I'm a boring 31 yr old lol) 
4 Comments
RobertZ
Active Level 10
Galaxy S
One UI 7 is really buggy.

A couple suggestions of things to try:

Go into settings, battery. Disable fast charging and then reboot.

Wipe the system cache partition.

Launch the Samsung Members app, then click support at the bottom right and then click on phone diagnostics. It'll do a bunch of tests, some which can be skipped. One test will be for charging.

Backup using Smart Switch, factory reset, then restore your Smart Switch backup.
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Helenna
Moderator
Moderator
Options
Galaxy S

Hi Katie-Ann,

We’re really sorry to hear that you’re experiencing this issue after the recent update. Please try the helpful suggestions shared by RobertZ. In addition, here are a few more steps that may assist:

Boot into Safe Mode. Press and hold the Power button, then tap and hold “Power off” > select Safe Mode.
Try charging your phone in this mode — it can help identify if a third-party app is causing the issue.

Reset Settings. Go to Settings > General Management > Reset > Reset all settings.
This won’t delete your personal data but will reset system settings like Wi-Fi, Bluetooth, and permissions, which can sometimes fix post-update bugs.

Factory Reset (if needed). If the issue persists, we recommend backing up your data and performing a factory reset as a last resort:

https://www.samsung.com/ca/support/mobile-devices/back-up-and-restore-data-on-your-galaxy-phone/

https://www.samsung.com/ca/support/mobile-devices/reset-your-samsung-galaxy/

Please let us know how it goes. We're here to help! 

Thank you.

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alanaraki
Beginner Level 1
Galaxy S

It didn't work, I factory reset few minutes ago, and the problem still persists. Why Samsung release an update that is not even fully tested!?

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alanaraki
Beginner Level 1
Galaxy S

Hi Katie-Ann, same happening with me. Since I updated my phone to Android 15 my phone is not charging through the cable anymore, it only recognizes Super Fast charges and it stop charging after around 20 sec.

So annoying, I'm just realizing now after I bought a charging board that it might be the update itself that screwed the charging.

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