Original topic:

Bluetooth Address Unavailable Wifi not picking up Networks

(Topic created on: 11-25-2023 09:20 PM)
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Members_sYL8KEz
Beginner Level 2
Options
Galaxy Z

Updated my Z Fold 4 yesterday with the November Update. Immediately after restarting my phone I can no longer turn on my Bluetooth, and my Wi-Fi will not pick up my home network or any other Wi-Fi networks.

Bluetooth Address - Unavailable

Wi-Fi MAC Address - blank

Ethernet MAC address - Unavailable

So far I have:

Restarted my phone

Cleared Partition Cache

Reset network Settings

 

 

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6 Comments
Helenna
Moderator
Moderator
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Galaxy Z

Hi, I appreciate your efforts trying all the necessary troubleshooting steps, unfortunately the issue still persisting.

I request you to please "Back up" the device and perform Factory reset by using the below link and check the issue.

https://www.samsung.com/ca/support/mobile-devices/galaxy-phone-back-up-and-restore-data/

https://www.samsung.com/ca/support/mobile-devices/galaxy-phone-perform-a-factory-reset/

Please contact us back if the issue persist again after performing the above steps.

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AndyQuan
Beginner Level 2
Galaxy Z

No use at all.

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Galaxy Z
I recommend try Wipe Cache Partition:

- Power off your phone
- Press and hold vol up and power key until you are in recovery mode
- use vol up and down to navigate
- select Wipe Cache Partition
- press power key to confirm
- click yes
- click reboot system
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AndyQuan
Beginner Level 2
Galaxy Z

No use at all.

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AndyQuan
Beginner Level 2
Galaxy Z

Same issue.

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PrefersDocile
Beginner Level 2
Galaxy Z

I also have this issue and the same device, for me the issue started since jan 3 

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